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Service Delivery Expert
2 weeks ago
As a Transition Lead, you will play a pivotal role in ensuring services from large transformation programs are successfully handed over into business as usual (BAU).
Key Responsibilities- Create and implement a repeatable transition methodology.
- Lead service handovers into BAU with clear documentation and training.
- Engage directly with stakeholders, manage expectations, and handle pushback effectively.
- Utilize your business analysis skills to identify gaps, risks, and requirements.
- Drive change and communication activities to support adoption.
- Negotiate outcomes that balance delivery and operations.
Experience in service transition or service delivery is crucial, along with strong business analysis background. Additionally, change and communications experience, excellent stakeholder engagement and negotiation skills are essential.
This high-profile transformation program offers the opportunity to design and embed a framework used across multiple services. You will have direct engagement with stakeholders at all levels and a visible role where you can make a real impact.
Job Requirements- Mid-Senior level of seniority.
- Contract employment type.
- Information Technology job function.
- IT Services and IT Consulting industries.
- Ensure seamless transitions between project delivery and operations.
- Develop a comprehensive transition methodology.
- Build strong relationships with stakeholders.
- Drive successful service adoption.
