
IT Service Delivery Expert
3 days ago
Our team is seeking a skilled IT Service Delivery Specialist to provide high-quality service to our business units.
- Respond to customer calls in a timely manner, ensuring 75% are resolved at first contact.
- Manage the replacement, upgrade, and maintenance of IT hardware and software in line with company policy.
- Escalate unresolved incidents to relevant parties within the agreed SLA.
- Perform desktop, laptop, and notebook setup, password resets, and account creation.
- Ensure the corporate environment remains secure against virus attacks.
Key Responsibilities:
- Hardware and software installation, moves, adds, and changes must be completed within the agreed time frame and documented.
- Log all activity in the IT help desk ticketing system.
Requirements:
- At least 3 years' experience in IT service delivery.
- Knowledge of Windows 10 and MS Office products.
- Installation of software.
- Rebuilding of PC's and Laptops.
- General knowledge of IT networking.
- Ability to think laterally and problem-solve.
We offer ongoing training, attractive salary packages, and a great work environment.
Equal opportunities employer committed to diversity and inclusion.
Join us and become part of our family
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