Electrical and Communications Account Liaison
2 weeks ago
Stowe Australia is a leading electrical and communications installation and service contractor with a strong reputation for performance, quality, and reliability.
We are seeking a proactive and committed Account Manager to join our Client Services team, primarily based in the Brisbane CBD.
The role involves cultivating long-term relationships with clients, overseeing minor projects, and ensuring the delivery of electrical and communication services.
Key responsibilities include:
- Serving as the primary contact for clients, ensuring their needs are met and projects are delivered on time and within budget.
- Ensuring adherence to high standards and safety protocols on all project and service sites.
- Managing financial reports and overseeing client invoicing to ensure accuracy and timeliness.
- Identifying opportunities for account growth and generating new business within existing accounts.
- Leading and coordinating project and service teams to maximize efficiency and performance.
- Preparing and presenting regular reports on account status and performance.
- Estimating and tendering on project and service work, ensuring competitive and accurate proposals.
- Resolving client issues and handling complaints in a timely manner.
- Staying up-to-date with industry trends and market conditions.
- Collaborating with internal teams to ensure client needs are met.
Requirements:
- Minimum 5 years post-trade electrical experience.
- Certificate IV in Project Management or Leadership and Management (or equivalent).
- Current Unrestricted Electrical Licence.
- Cablers License (preferred).
- CPR & LV Rescue Certificate.
- Construction Industry General Safety Induction.
- Current Manual Drivers Licence.
- Proven experience as an Account Manager, Sales Representative, or similar role.
- Previous experience in job estimating and quoting.
- Budget management experience.
- Strong understanding of relevant Australian Standards.
- Excellent communication and interpersonal skills.
- Ability to manage multiple client accounts simultaneously and work under pressure.
- Strong negotiation and problem-solving skills.
- Skilled in using MS Office Suite (Excel, Word, Project, Outlook) and familiarity with simPRO (a plus).
- Self-motivated, with a results-driven approach.
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