Retail Experience Coordinator

5 days ago


Sydney, New South Wales, Australia beBeeService Full time $58,215 - $59,847
Customer Service Professional

Gewürzhaus, a family-owned retailer, is expanding its national network of stores and online sales. Our team mills and blends bespoke spice, salt, sugar, and tea blends for our self-scoop concept stores, supported by high-quality home and gift wares.

We strive to nurture cooking at home and are passionate about creating exceptional customer experiences.

About the Role

Our Customer Service Professionals deliver exceptional customer experiences through warm, welcoming, and inspirational service. They have expert knowledge about our spices, merchandise, and skills in matching these products to customers' needs. They focus on delivering targets and take pride in celebrating achievements.

The role involves contributing to store operations through stock handling, replenishment, open/close procedures, POS operation, brewing/tea tastings, and maintaining merchandising and visual displays.

Ideal Candidate

  • Genuine passion for food and retail
  • Experience in cooking and kitchen management (spice knowledge is a bonus)
  • Vibrant retail environment with a focus on customer experience & product knowledge
  • Positive can-do outlook
  • Hard work & attention to detail
  • Previous experience within a retail, hospitality, or FMCG brand

Key Responsibilities

  • Deliver exceptional customer experiences
  • Provide expert knowledge about spices and merchandise
  • Match products to customers' needs
  • Contribute to store operations and maintenance


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