Airport Customer Experience Specialist
3 days ago
Welcome to our team of aviation professionals, dedicated to providing exceptional customer service at the airport.
Job OverviewWe are seeking a skilled and enthusiastic Guest Services Agent to join our dynamic team in Brisbane Airport. As a key member of our team, you will be responsible for delivering outstanding customer experiences, ensuring seamless travel journeys for our guests.
- Customer Service:
- Greet and assist guests upon arrival, checking their documents and resolving any issues that may arise.
- Provide support during flight disruptions and cancellations, ensuring our guests feel informed and cared for.
Required Skills and Qualifications:
Key Requirements- A minimum of 3 years' experience in roles focused on caring for people or customers.
- Excellent problem-solving skills, with the ability to think critically and resolve complex issues.
- Strong communication and interpersonal skills, with a focus on empathy and understanding.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
We offer a comprehensive range of benefits to support your well-being and career development, including:
- Free counselling and access to a wellbeing app.
- Free onsite physiotherapy services.
- Generous annual leave entitlements.
- Discounted flights for you and your loved ones.
- Access to exclusive staff discounts and offers.
We're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
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