Case Manager Position

2 weeks ago


Melbourne, Victoria, Australia beBeeCare Full time $28 - $32

Service Coordinator Role

We are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for providing information and communication with clients and representatives regarding available services.

Your responsibilities may include but are not limited to:

  • Providing information and communication with clients/representatives regarding available services.
  • Scheduling new service requests as per support worker and client availability.
  • Attending to incoming calls from support workers and clients with scheduling and service-related enquiries.
  • Advising clients and carers in a timely manner of changes to care and service delivery.
  • Liaising with the team in relation to rostering/payroll discrepancies
  • Maintaining filing of documentation and general administrative tasks.
  • On boarding of new clients and new staff.
  • Manages ongoing and one off bookings within the rosters and replaces staff as required.
  • Rostering with client requirements and preferences prioritized wherever possible.
  • Making adjustments to the roster on a daily basis, in accordance with any changes that have occurred over night or on the weekend.
  • Updating employee availability on a regular basis.
  • Processing and entering leave forms that have been approved into the system.
  • Working closely with colleagues, clients and external service providers.
  • Establishing and maintaining positive relationships with staff and other stakeholders.

Requirements

  • Certificate IV in Aged Care or related field (or similar qualification).
  • Previous experience working in case management, preferably with NDIS or aged care clients.

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