Service Design Specialist

4 days ago


Canberra, ACT, Australia Kirra Services Full time

Kirra Services is seeking a highly skilled Service Design Specialist to join our enabling team.

As a key member of the team, you will collaborate with cross-functional delivery teams to ensure that our services are user-centric, efficient, and scalable.

  • You will conduct analysis and research to understand user needs, pain points, and behaviors.
  • Develop service blueprints, backbones, journey maps, and personas to visualize and communicate service design concepts.
  • Collaborate with Product Management and technical staff to refine scope and backlogs and ensure alignment with service design artifacts.

The ideal candidate will have experience in conducting business situation analysis, requirements definition and management, stakeholder relationship management, and strategic planning at Level 5 (SFIA).



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