Cloud Service Design Strategist

2 days ago


Canberra, ACT, Australia Vault Cloud Full time
About Us

Vault Cloud is the leading provider of highly secure and scalable sovereign cloud capabilities to government agencies, critical infrastructure sectors, and private businesses. Our pioneering approach has resulted in the development of Australia's only sovereign, hyperscale cloud with security at its core.

With a recent $22.5 million investment from the National Reconstruction Fund Corporation, Vault Cloud is entering a phase of strategic growth, scaling our SECRET Cloud and introducing new services such as AUKUS cloud capability. This will address national security demands while strengthening relationships with government agencies and private sector businesses requiring secure cloud storage.

We are expanding our team and seeking a Service Design Lead to join our Professional Services team in Canberra. This role offers a unique opportunity to design, optimize, and integrate IT-enabled services across Cloud service offerings and solutions.

Your Key Responsibilities:
  • Develop End-to-End Service Blueprints aligned with ITIL and cloud service best practices.
  • Define and Optimize Service Delivery Models, automation strategies, and hybrid cloud integrations across OpenStack, Linux, and IaaS platforms.
  • Stakeholder Engagement: Work closely with customers, IT teams, and managed service providers (MSPs) to co-design and enhance service offerings.
  • Continuous Improvement: Utilize ITIL CSI methodologies to improve service performance, governance, and operational efficiencies.

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