Lead Service Designer

3 days ago


Canberra, ACT, Australia Kirra Services Full time

Must have (or have the ability to obtain) a Baseline Clearance.

Location:

  • Canberra (ACT).
  • Hybrid within Canberra.

As a member of the Design Services enabling team, you will collaborate with cross-functional delivery teams, including product owners, developers, and stakeholders, to ensure that our services are user-centric, efficient, and scalable.

Key duties and responsibilities:

  • Conduct analysis and research to understand user needs, pain points, and behaviors.
  • Develop service blueprints, backbones, journey maps, and personas to visualize and communicate service design concepts.
  • Collaborate with Product Management and technical staff to refine scope and backlogs and ensure alignment with service design artifacts.
  • Collaborate with delivery teams to integrate service design principles into the development process.
  • Facilitate workshops and co-creation sessions with stakeholders to ideate and prototype service solutions.
  • Continuously iterate on service designs based on emerging requirements, user feedback, and data-driven insights.
  • Ensure appropriate quality assurance of service design artifacts, including engaging with and contributing to the Design Reference Group.
  • Business situation analysis: Level 5 (SFIA)
  • Requirements definition and management.
  • Stakeholder relationship management: Level 5 (SFIA)
  • Strategic planning: Level 5 (SFIA)
  • The extent to which the proposed fees represent value for money to the department.
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