Educational Operations Coordinator

3 weeks ago

Surry Hills, New South Wales, Australia Acknowledge Education Full time

Position Overview

The Academic Program Manager for the Master of Social Work (Qualifying) is responsible for providing both academic and operational guidance to the Higher Education team involved in coordinated courses. This role encompasses oversight of course administration, scheduling, resource allocation, and evaluation processes.

About Acknowledge Education

Acknowledge Education stands as a prominent training institution with multiple campuses across Australia, delivering a diverse array of courses in sectors such as health, community services, social work, business, civil construction, and hospitality. With a legacy spanning 139 years, we remain dedicated to our mission of being a dynamic, relevant, and innovative leader in the education sector.

We take pride in recognizing and celebrating the distinct aspirations and accomplishments of each student. From our origins as an English language school in Victoria, we have transformed into a national educational leader, serving over 6,000 students annually across our campuses in Melbourne, Sydney, Perth, and Brisbane.

Role Responsibilities

This position plays a crucial role in the management and execution of course operations. The Academic Program Manager is tasked with fostering strong relationships with both staff and students associated with the coordinated courses. Responsibilities include ensuring the fair and consistent application of policies and procedures. Through effective communication and leadership, this role contributes to an academic environment that nurtures growth and excellence.

Key Duties Include:

  • Providing academic and operational direction to Higher Education staff within coordinated courses, managing course operations, scheduling, resource planning, and assessments.
  • Assisting in the creation of new courses, supporting Course Advisory Committees, and engaging in research initiatives.
  • Collaborating on external articulation agreements, moderation processes, and academic benchmarking.
  • Leading and coordinating scholarly activities and professional development for Higher Education staff.
  • Assisting in the annual internal review of Higher Education operations.
  • Working with the Dean to meet organizational objectives, including marketing, finance, budgeting, admissions, graduation, and alumni relations.
  • Participating in student and staff orientation and graduation events.
  • Engaging in program marketing and course promotion activities as directed.
  • Preparing agendas and reports for various committees, including the Academic Board and Course Progress Committee.
  • Contributing to the development, review, and renewal of academic policies and procedures.
  • Monitoring student progress, performance, and satisfaction with academic programs.
  • Conducting performance evaluations of academic staff in collaboration with the Head of Department or Dean.
  • Providing insights on academic resource management.
  • Carrying out additional responsibilities related to the academic governance of the organization as directed by the Head of Department or Dean.

Candidate Profile

Qualifications and Experience

The ideal candidate will possess:

  • A postgraduate qualification at least one AQF level higher than the course being coordinated and in the relevant field or discipline.
  • A minimum of five years of managerial experience.
  • A minimum of five years of teaching experience at the degree and/or postgraduate level.

Professional Development Commitment

The Academic Program Manager is expected to maintain a high level of industry knowledge and a comprehensive understanding of the tertiary education sector. While there is no mandated professional development requirement, a commitment to ongoing learning, with an anticipated annual allocation of 20 hours for professional development, is expected.

Why Join Us?

  • Opportunities for career advancement within the organization.
  • A professional development allowance of $1,500.
  • A dedicated and supportive team of student-focused professionals.
  • Flexibility to work remotely during non-teaching hours (for academic staff).
  • Be part of a rapidly growing organization operating in an agile environment.
  • Acknowledge Education is part of the UP Education group – join a leading education provider.

Application Process

We are committed to equity and strive to ensure a fair and consistent interview process. We celebrate diversity and are dedicated to fostering an inclusive work environment.

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