Service Coordinator

3 weeks ago


Newcastle, New South Wales, Australia Rentokil Initial Full time

Rentokil Initial is seeking a highly organized and communicative Service Coordinator to join their team in Newcastle on a full-time basis.

The ideal candidate will possess strong administrative and communication skills, with the ability to effectively manage and coordinate field service activities for the Hygiene team.

Key Responsibilities:

  • Coordinate and schedule regular field service activities for the Hygiene team, ensuring timely completion and adherence to divisional expectations.
  • Manage and track Service Technician visits, reporting any variances to the line Manager.
  • Organize installations and jobs for completion within divisional time frames and expectations.
  • Respond to customer inquiries and complaints, arranging necessary non-routine service calls.
  • Process and manage paperwork and administration related to service activities, routing documents for entry into the Branch Contracts Computer System.
  • Ensure accurate recording of daily routines completed by technicians, in accordance with divisional requirements.
  • Provide regular reports to management on service state, jobs, customer service history, technician productivity, and customer retention.

Requirements:

  • Excellent phone etiquette and communication skills.
  • Strong computer skills and ability to give clear instructions.
  • Collaborative and time management skills, with previous experience in a similar role or fast-paced office environment.

Rentokil Initial is a global expert in pest control, hygiene, and indoor plant care, driven by a passion to protect people, enhance lives, and preserve the planet.


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