Duty Manager

4 weeks ago


Brisbane Airport, Australia Avis Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at Avis Budget Group. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities at our rental location, ensuring seamless customer experiences, and driving business growth.

Key Responsibilities
  • Manage and coordinate the activities of our team members, including coaching and mentoring to ensure excellent customer service and sales performance.
  • Ensure that all vehicles meet company standards for cleanliness, mechanical condition, and roadworthiness.
  • Lead and manage the team on shift, providing sales coaching and mentoring to achieve sales goals and targets.
  • Develop and foster a positive team environment, resolving conflicts and disciplinary issues in accordance with company guidelines.
  • Participate in recruitment and selection of new staff, rostering and scheduling employees to meet business needs.
  • Meet and exceed Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set by location.
What We Offer
  • Competitive salary and bonus structure.
  • Use of fleet vehicle.
  • Wellbeing program, including life insurance, discounted health insurance, and superannuation options.
  • Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands.
  • Employee discounts on car rental across Avis Budget Group.
  • Employee Assistance Program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing.
Requirements
  • Demonstrated understanding and use of the Customer Service and Sales Process.
  • Experience in supervisory or leadership role, with experience coaching employees.
  • Sales and negotiation experience.
  • Excellent verbal and written skills.
  • Knowledge of Workplace Health and Safety.
  • A Full Driver's license is required, and the flexibility to work to a rotating roster.

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