Membership Manager
3 weeks ago
Goodlife Health Clubs is a leading fitness organization in Australia, operating 97 premium clubs across the country. Our mission is to make a positive impact on people's lives through innovative and diverse health and wellness offerings.
The OpportunityWe are seeking a highly motivated and experienced Membership Manager to join our team at our Robina club. As a key member of our club operations team, you will be responsible for leading a team of Member Support Consultants to achieve membership growth and create a positive member experience.
Key Responsibilities:- Manage the daily workflow of the MSC team to achieve monthly sales targets
- Achieve individual sales targets to contribute to the team's success
- Create a structure to ensure the MSC team achieves daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Ensure timely responses to member enquiries via phone, email, or in-person
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster
- Proven sales and customer service experience with a strong ability to hit KPIs
- Understanding of the sales cycle and various sales techniques, including up-selling and cross-selling
- Previous experience in managing the customer journey to achieve successful customer outcomes
- Previous experience in managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates
- A competitive OTE of $85,000, plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family
- Career opportunities with Fitness and Lifestyle Group, a leading fitness and wellness organization in the Asia-Pacific region
We are committed to diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability, and from other diverse backgrounds.
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