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Customer Service Specialist
2 months ago
Bosch Group is seeking a highly motivated and enthusiastic Customer Service Specialist to join our Mobility Aftermarket division on a Full-Time basis. As an integral part of our team, you will gain valuable experience and knowledge in driving customer service excellence in Australia and Oceania.
Key Responsibilities:
- Assist in implementing and refining regional standardized processes for the Mobility Aftermarket business.
- Support and drive continuous improvement through data analytics, monitoring of KPIs, and development of effective measures to improve Customer Service Level.
- Build knowledge of Customer Service Order to Cash (O2C), Supply Chain, and Procure to Pay (P2P) processes to provide operational support to the MA-AO team.
- Provide support for the MA-AO team, resolving issues by closely working with central functions, Management, and Shared Service colleagues.
- Conduct value stream workshops with indirect areas to identify areas for improvement and document target processes.
- Provide administrative support to the team.
Requirements:
- Currently enrolled in and completed units towards an Undergraduate degree in Business Administration, Supply Chain Management, or a related field.
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word) with strong attention to detail.
- Results-oriented approach and a drive to achieve outcomes.
- Time management and experience working in a team environment highly desirable.
- Ability to identify opportunities and articulate reasons for process improvement.
- Familiarity with SAP (SD module), Power BI, or similar tools is desirable.
- Previous experience in customer service or process improvement roles is beneficial.
Bosch Group offers a diverse and broad student placement, excellent training and development opportunities, attractive remuneration and conditions, and a staff discount on company products. We value diversity in our organization and in our recruitment activities and believe that every voice adds value. We actively pursue a recruiting strategy that works towards eliminating unconscious bias.
", "requirements": "RequirementsTo be considered for this role, you must meet the following criteria:
- Currently enrolled in and completed units towards an Undergraduate degree in Business Administration, Supply Chain Management, or a related field.
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word) with strong attention to detail.
- Results-oriented approach and a drive to achieve outcomes.
- Time management and experience working in a team environment highly desirable.
- Ability to identify opportunities and articulate reasons for process improvement.
- Familiarity with SAP (SD module), Power BI, or similar tools is desirable.
- Previous experience in customer service or process improvement roles is beneficial.
Bosch Group offers a diverse and broad student placement, excellent training and development opportunities, attractive remuneration and conditions, and a staff discount on company products. We value diversity in our organization and in our recruitment activities and believe that every voice adds value. We actively pursue a recruiting strategy that works towards eliminating unconscious bias.
", "contact": "Please note: You need to be an Australian citizen or hold appropriate Australian work rights to apply for this role.
", "language": "en-US"}