Night Manager
2 weeks ago
Hotel Operations Lead
We are seeking an experienced and dedicated Hotel Operations Lead to join our Front Office Team on a full-time basis. The Hotel Operations Lead will ensure smooth and efficient hotel operations during the overnight shift, and manage the Front Office operations across reception, reservations, and audit in the absence of other Hotel Management.
Key Responsibilities:
- Conduct night audits, ensuring financial transactions and reports are accurate.
- Oversee the nightly operations of the hotel, managing any guest requests or complaints which may arise during the night, including emergency situations, medical issues, fire alarms, or security concerns.
- Ensure the hotel meets or exceeds its key performance indicators (KPIs) related to RPS, NPS, and Loyalty; maintaining our reputation as a market leader in individualized customer-focused service in the hotel locality.
- Monitor all Very Important People (VIPs), special guests, and their requests to ensure their needs are met and loyalty is maintained.
Requirements:
- Hotel Front Office Experience: Proven prior experience in a Front Office leadership capacity.
- Strong Leadership and Communication Skills: Effective leadership abilities, collaborative teamwork, and excellent communication skills in English, with additional languages being a benefit.
- Problem-Solving Skills: Ability to think critically and find solutions with a guest-focused approach, creating memorable experiences for our guests.
- Local Knowledge: Strong understanding of Brisbane, particularly South Brisbane, and ability to recommend attractions and activities.
- Flexible Availability: You will be required to work night shifts, including weekends and public holidays.
What We Offer:
- Join an award-winning team that thinks outside the box.
- Fun and friendly work environment.
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Learn Your Way Academie.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities.
Our Commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
Why Work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Discover the Life That Awaits You at Accor:
Visit https://careers.accor.com/ to learn more about our company culture and values.
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