Night Operations Manager
2 weeks ago
Role Summary:
As a Night Manager at NOVOTEL, you will play a crucial role in ensuring smooth and efficient hotel operations during the overnight shift. This includes managing Front Office operations, conducting night audits, and overseeing guest requests and complaints.
Key Responsibilities:
- Conduct Night Audits: Ensure financial transactions and reports are accurate.
- Manage Night Operations: Oversee the nightly operations of the hotel, including guest requests and complaints.
- Meet KPIs: Maintain the hotel's reputation as a market leader in individualized customer-focused service.
- Monitor VIPs: Ensure special guests' needs are met and loyalty is maintained.
Requirements:
- Hotel Front Office Experience: Proven experience in a Front Office leadership capacity.
- Strong Leadership and Communication Skills: Effective leadership abilities, collaborative teamwork, and excellent communication skills in English.
- Problem-Solving Skills: Ability to think critically and find solutions with a guest-focused approach.
- Local Knowledge: Strong understanding of the local area and ability to recommend attractions and activities.
- Flexible Availability: Willingness to work night shifts, including weekends and public holidays.
What We Offer:
- Award-Winning Team: Join a team that thinks outside the box and values innovation.
- Fun and Friendly Work Environment: Enjoy an 8.2/10 employee satisfaction score.
- Employee Benefits: Discounted rates at Accor worldwide and access to learning programs.
- Opportunities for Growth: Develop your talent and grow within your property and across the world.
- Corporate Social Responsibility: Make a difference through our CSR activities.
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