Night Operations Manager

2 weeks ago


Brisbane, Queensland, Australia NOVOTEL Full time

Role Summary:

As a Night Manager at NOVOTEL, you will play a crucial role in ensuring smooth and efficient hotel operations during the overnight shift. This includes managing Front Office operations, conducting night audits, and overseeing guest requests and complaints.

Key Responsibilities:

  • Conduct Night Audits: Ensure financial transactions and reports are accurate.
  • Manage Night Operations: Oversee the nightly operations of the hotel, including guest requests and complaints.
  • Meet KPIs: Maintain the hotel's reputation as a market leader in individualized customer-focused service.
  • Monitor VIPs: Ensure special guests' needs are met and loyalty is maintained.

Requirements:

  • Hotel Front Office Experience: Proven experience in a Front Office leadership capacity.
  • Strong Leadership and Communication Skills: Effective leadership abilities, collaborative teamwork, and excellent communication skills in English.
  • Problem-Solving Skills: Ability to think critically and find solutions with a guest-focused approach.
  • Local Knowledge: Strong understanding of the local area and ability to recommend attractions and activities.
  • Flexible Availability: Willingness to work night shifts, including weekends and public holidays.

What We Offer:

  • Award-Winning Team: Join a team that thinks outside the box and values innovation.
  • Fun and Friendly Work Environment: Enjoy an 8.2/10 employee satisfaction score.
  • Employee Benefits: Discounted rates at Accor worldwide and access to learning programs.
  • Opportunities for Growth: Develop your talent and grow within your property and across the world.
  • Corporate Social Responsibility: Make a difference through our CSR activities.


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