Night Operations Manager
4 weeks ago
Lead the Night Shift Team
The Night Manager, reporting to the Front Office Manager, provides the opportunity to lead the Hotel night shift team. This role involves inspiring the team to deliver first-class service and create memorable guest moments. You will assist the Assistant Front Office Manager in accomplishing the department's goals while nurturing and fostering the team's growth.
Responsibilities
- Lead the night shift operations, including team training, development and performance management
- Investigate guest queries and concerns with a diplomatic and empathetic approach
- Clearly demonstrate our commitment to service excellence, ensuring flawless delivery and execution of product excellence and service are paramount
- Encourage and demonstrate a positive working relationship across all departments
- Ensure records across guest and financial details are accurately maintained
Requirements
- Previous leadership experience in hotel management
- Experience in Opera PMS will be advantageous
- Diploma or degree in hospitality management is advantageous
- Strong organisation and time management skills
About You
You will be an experienced hotel professional with leadership experience and familiarity utilising Opera PMS. You will be highly passionate about delivering guest excellence and have demonstrated experience in developing teams to success. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within your team.
As we move to The Star Brisbane, you will be critical in leading the team through change. You will have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.
Your role will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference.
What We Offer
- Complimentary buffet meal on every shift
- Discounted parking available in the city
- 30% Discounts across award winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Supportive leadership team
- Paid Parental leave from Day 1, Secondary Carer's leave also on offer
- Mental Health and Wellbeing services
- Endless career growth and opportunities to learn and develop your career
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