Night Operations Manager

4 weeks ago


Brisbane, Queensland, Australia Grupo Mantra Full time

Located on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest resorts in Cairns, catering to a mix of corporate and leisure guests. This resort offers a range of rooms and apartments, surrounded by shops and restaurants, yet maintains a laid-back tropical atmosphere.

The Night Manager plays a crucial role in ensuring seamless hotel operations until the day team arrives. This role involves taking control of the reception desk, processing night audit and nightly reports, assisting security with building monitoring, and aiding the day team to provide exceptional service around the clock.

Key responsibilities include:

  • Managing the reception desk and processing night audit and nightly reports
  • Assisting security with monitoring building security
  • Aiding the day team to ensure exceptional service is provided
  • Working unique night shifts from 11pm to 7am

We are seeking a self-starting individual with the ability to work unsupervised, possessing a positive attitude, a genuine customer service focus, and technical ability to process nightly audits. A fast-thinking, customer-focused problem solver with initiative is required to create and deliver memorable guest experiences while ensuring all daily revenue is captured and reported.

Previous night audit and/or accounts experience is highly regarded, as this role provides a great career path into other areas of operations or finance.



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