Luxury Retail Customer Experience Manager
17 hours ago
The ideal candidate for this role will possess a strong passion for delivering exceptional customer experiences within a luxury retail sales floor environment. They will be driven, ambitious, and exhibit a "can do" attitude, with the ability to communicate effectively and work well within a team dynamic.
Key Responsibilities:- Oversee day-to-day operations to ensure a seamless launch and outstanding customer service in a brand-new setting.
- Serve as a brand ambassador, reflecting the company's luxury image.
- Utilize retail and CRM tools to drive sales and achieve business objectives.
- Support the management team with business analysis and action plans.
- Collaborate with the sales team in delivering premium product presentations.
- Possess 3+ years of prior work experience in Luxury retail management and Customer Service.
- Exhibit critical thinking skills and be strong in solution-oriented problem-solving.
- Demonstrate initiative, be conscientious, and provide complete follow-through on all aspects of responsibility.
- Be flexible to change and adaptability in work responsibilities.
- Availability to work days, nights, weekends, holidays, store openings and closings.
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