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Case Manager Trainee
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Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full timeAbout the Role:We are seeking a talented and enthusiastic Trainee Case Manager to join our team at DXC Claims Management in NSW. As a Trainee Case Manager, you will be responsible for managing workers' compensation claims and providing excellent customer service to our clients.Key Responsibilities:Manage a caseload of workers' compensation claims, ensuring...
Case Manager
2 months ago
We are seeking a highly skilled and compassionate Case Manager to join our team at eFinancialCareers Ltd. As a Case Manager, you will play a pivotal role in helping vulnerable customers rebuild their lives.
Key Responsibilities- Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes.
- Maintain high customer service standards and effective relationships with key stakeholders.
- Focus on strategic collaboration and case management to maximize return to health and work outcomes for customers.
- Make key liability decisions and assess claims for reasonable and necessary treatment.
- Tailor communication skills to suit client interactions, matching voice tone, pace, and style appropriately.
- Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports.
- Provide timely and effective responses to customer needs and ensure accurate processing of claims.
- Experience in a comparable industry (disability support, case management, social services, critical incident response) is desirable but not essential.
- Experience in a similar case management role within personal injury insurance is desirable but not essential.
- Experience in evaluating claims or assessing damages for common law settlements is desirable but not essential.
- Strong drive and interest in leveraging your customer-focused experience to grow a career in case management.
- Known for your empathetic style and customer-focused approach, allowing you to 'walk beside our customers.'
- Ability to handle difficult situations professionally while resolving complex issues.
- Solid problem-solving and relationship-building abilities.
- Year 12 certificate or equivalent.
- High attention to detail, excellent time management skills, and adaptability to changes.
- Ability to work collaboratively in a team environment, providing advice and guidance to other team members.
- Effective planning and prioritisation skills, with the ability to organise tasks and manage competing resources and demands.
- Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision-making.
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
