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Residence Manager

2 months ago

Wollongong City Council, Australia University of Wollongong Full time
Job Summary

We are seeking a highly skilled and experienced Residence Manager to join our team at the University of Wollongong. As a key member of our student services team, you will be responsible for providing management support and leadership to our residential community.

Key Responsibilities
  • Coordinate the day-to-day operations of the student residence, including managing an administration team and Resident Ambassadors.
  • Liaise with internal stakeholders such as UOW Support Services, Security, and Facilities Management to ensure seamless operations.
  • Manage student conduct and any other operational matters that arise, displaying resilience and ability to lead misconduct proceedings.
  • Implement programs and activities that foster academic success, unique cultural and social experiences, and a focus on wellbeing and pastoral care.
  • Manage complex student needs and critical incident response with the support of specialist UOW services.
Requirements
  • Experience in managing operations within a policy-driven environment.
  • Proven ability to lead and manage a team, with a strong customer service ethos.
  • Ability to build connections and positively influence the student experience in residence.
  • Resilience and ability to manage complex student needs and critical incident response.
  • Experience in managing a facility, operation, and/or team is essential.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. As a key member of our team, you will have the opportunity to make a real difference in the lives of our students.