Resident Liaison

1 month ago

Brighton Council, Australia Minda Full time
Job Title: Resident Liaison

We are seeking a highly skilled and compassionate Resident Liaison to join our team at Minda. As the first point of contact for residents, visitors, and contractors, you will play a vital role in delivering exceptional service and ensuring a warm and welcoming experience for everyone who enters our community.

Key Responsibilities:
  • Provide timely, responsive, and high-quality services to residents, visitors, and contractors
  • Assist and direct suppliers and contractors who come to reception
  • Coordinate the collation and distribution of communication materials to residents
  • Undertake word processing, data entry, and core administrative tasks to support the Brighton Dunes Manager
  • Ensure policies and procedures are up to date
  • Support the manager in maintaining accreditation
  • Complete filing and archiving for Management and maintain resident files
  • Act in a professional manner at all times to provide a prompt, courteous, responsive, and flexible service
Requirements:
  • Cert III in Business or equivalent relevant experience
  • Residential/Retirement Village, Events, Hospitality, or Accommodation service role experience
  • Proficient in the use of Microsoft Office suite of programs, including Word, Excel, PowerPoint, and Outlook
  • High level of computer literacy, including Sharepoint, CMS, establishing e-forms, and maintaining social media and websites
  • Proven ability to recognise and discreetly deal with confidential matters, demonstrating integrity of the highest order
  • Ability to prioritise work and manage competing demands and deadlines
  • Sound knowledge of administrative processes and procedures
  • Excellent written and verbal communication skills
  • Ability to work well in a team
  • Competency in numeracy and literacy
  • Strong problem-solving capability
What We Offer:
  • Attractive remuneration, including salary packaging and additional benefits
  • A supportive, highly skilled, and collaborative team environment
  • Flexibility, including work-life balance and independence
  • Car parking and café facilities

Minda recognises that diversity in our workforce better equips us to support our clients' individualised aspirations and goals. We welcome applications from people living with a disability, Aboriginal or Torres Strait Islander people, the LGBTQIA+ community, and those from culturally or linguistically diverse backgrounds.

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