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Youth Development Specialist

2 months ago


Maroochydore, Queensland, Australia Enterprise & Training Company Limited Full time
About the Role

We are seeking a highly motivated and experienced Youth Development Specialist to join our team as a Youth Advisor within our Transition to Work contract. As a key member of our team, you will play a vital role in providing intensive, pre-employment support to improve the work readiness of young people and to help them into work or education.

Key Responsibilities
  • Provide High-Level Personalized Support: Deliver high-quality, personalized support and service to our customers, ensuring their needs are met and exceeded.
  • Promote ETC's Services: Actively promote our services to local industry, employers, and job seekers, fostering strong relationships and partnerships.
  • Support Participants and Employers: Provide support to participants, employers, and education providers to convert job and education placements into sustainable outcomes.
  • Achieve Agreed Objectives: Meet and exceed agreed objectives and targets, driving success and growth in our Transition to Work contract.
  • Facilitate Connections: Work with TtW Recruitment Advisors to facilitate connections between young people and employers, educational institutions, and community organizations to achieve employment, education, training, and work experience placements.
Criteria for Success
  • Customer Service Skills: Possess excellent customer service skills and/or experience, with a strong focus on delivering exceptional service.
  • Exceptional Communication: Demonstrate exceptional communication skills, both written and verbal, with the ability to effectively engage with diverse stakeholders.
  • Computer Literacy: Possess a high level of computer literacy, with proficiency in relevant software and systems.
  • Meeting KPI Targets: Meet monthly KPI targets, driving success and growth in our Transition to Work contract.
  • Passion for Helping Others: Demonstrate a genuine passion for helping others, with a strong commitment to making a positive impact in the lives of young people.
  • Clear National Police Check: Hold a recent, clear National Police Check, ensuring a safe and secure working environment.
  • Working With Children Check: Possess a current Working With Children Check or Blue Card, adhering to our strict child safety protocols.
Why Work for ETC

We pride ourselves on offering a positive work culture and environment, where employees can achieve their best. As a valued member of our team, you will enjoy a range of benefits, including:

  • Above-Award Salaries: Receive competitive salaries, above award rates, reflecting your value and contributions to our organization.
  • Salary Packaging: Take advantage of salary packaging options, increasing your take-home pay and enhancing your overall compensation package.
  • Flexible Working Arrangements: Enjoy a range of flexible working arrangements, including compressed work weeks, varied start and finish times, and monthly accrued days off.
  • Working from Home Options: Have the opportunity to work from home, where applicable, promoting work-life balance and flexibility.
  • Paid Days Off: Receive paid days off for your birthday, blood donor, and community services leave, recognizing your importance and contributions to our organization.
  • Staff Reward and Recognition Program: Participate in our innovative staff reward and recognition program, celebrating your achievements and milestones.
  • Health and Wellbeing Initiatives: Enjoy discounted private health insurance and free annual flu vaccination, promoting your physical and mental wellbeing.
  • Discounted Accommodation and Travel Offers: Take advantage of discounted accommodation and travel offers, enhancing your work-life balance and personal experiences.
  • Opportunities for Career Progression: Enjoy opportunities for career progression and leadership development, including completion of accredited qualifications and leadership programs.
  • Access to Employee Assistance Program: Have access to our Employee Assistance Program, providing confidential support and guidance for you and your family.