Client Service Advocate

2 days ago

Toowoomba, Queensland, Australia beBeeCustomerService Full time $55,000 - $65,000
Job Overview

We are seeking a dedicated and hands-on customer service/admin professional to join our team in Goondiwindi, QLD.

  • You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role.
  • Full training and ongoing support provided.

This is a permanent part-time position with working hours scheduled between Monday to Tuesday, 9:00 am – 4:30 pm.

Main Responsibilities:
  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for clients
  • Providing administrative support to clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of the clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing clients correctly and taking a range of payments

Requirements:

  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
Benefits
  • Permanent part-time position with flexible working hours
  • Full training and ongoing support

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