Client Service Executive I

Account Manager, Consumer Benefits Solutions

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting our Consumer Benefit Solutions Group. As an Account Manager, you will report directly to the Director of Client Services (DCS) and the position will either be based at our Lake Mary, FL location OR Virtual.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Account Manager (AM) position will be serving as a point of contact for all assigned clients. The AM is also responsible for coordinating and facilitating communication between all internal and external project team members. The AM's time will vary from day to day based on current client, broker and carrier needs.

Responsibilities:

• Project managing of assigned Enrollment Solutions deals
• Working closely with Client Manager (CM) to understand all dynamics of client engagement
• Creating content and independently lead the implementation call for Enrollment Solutions
• Internally developing relevant delivery scope, ensuring timelines met and delivery on track (coordinates with technology, communications, the Enrollment Counselors, field, etc.)
• Aligning closely with the Client Manager on content for weekly call agendas and items of customer concern
• Defining the program governance controls
• Planning the overall program, monitor progress and address any obstacles
• Handling risks and issues and taking corrective measurements, discussing resource options with DCS
• Coordinating the projects and their interdependencies inside and outside of the organization
• Identifying and bringing together resources across projects
• Develop and partner with vested parties in all communication
• Aligning the results to the project's goals with the aid of the CM and DCS
• Running the main project plan

Skills and experience that will lead to success

• Two+ years of benefits experience, with a strong preference for Voluntary Benefits experience
• Two+ years of project management experience
• Client management experience
• Intermediate proficiency with Microsoft Office
• Strong written and verbal communication, plus organizational, interpersonal and presentation skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $60,000 - $65,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. The salary range will reflect the primary work location of where the person is hired]. The actual salary may vary for applicants in a different geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus of 10%] in addition to base salary.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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