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Client Engagement Specialist

2 months ago

Melbourne, Victoria, Australia Everi Pty Full time
About Everi Pty

Everi Pty is a leading provider of disability services, registered with the National Disability Insurance Scheme (NDIS) and accredited by the Australian Government.

We deliver a wide range of services, including home care, residential, community, and Specialist Disability Accommodation, to support individuals with disabilities to live independently and achieve their goals.

Our team is passionate about delivering exceptional service and working closely with clients, their families, and key stakeholders to ensure individuals receive the best possible care.

We are committed to our values of:

  • People First - We prioritize the needs and aspirations of our clients.
  • Brilliant Together - We work collaboratively with our clients, families, and stakeholders to achieve outstanding outcomes.
  • Bring Our Best. Always - We strive for excellence in everything we do.
  • Relentless Optimism - We believe in the potential of every individual and work to empower them to achieve their goals.

Benefits and Culture

We are proud to be an Equal Employment Opportunity (EEO) employer and support an inclusive approach in the workplace. We celebrate our diversity and welcome staff from all backgrounds.

As part of our commitment to supporting our staff, we offer:

  • Industry-leading wellbeing support and benefits, including access to financial wellbeing partners, employee scholarships, and employee support funds.
  • Free ongoing training and development opportunities to enhance your skills and career.
  • Paid pregnancy loss leave for either parent.
  • Flexible work options to balance your work and personal life.
  • Employee wellness platforms, including EAP, free flu shots, and travel discounts.
  • Discounts with department store retailers, events, and entertainment, home and technology, groceries and beverages, shopping and fashion, sports and leisure, fuel and transport.
  • Car, health insurance, and energy benefits.
  • Monthly and Annual Recognition and Reward for Employee of the Month.
  • Service Recognition and Reward Program.
  • Career development opportunities, including secondments and Job-Ride-A-Long program.

We are looking for a dedicated and compassionate individual to join our team as a Client Engagement Specialist. As a key member of our team, you will be responsible for:

  • Building and maintaining relationships with clients, their families, and key stakeholders.
  • Conducting client assessments to understand their needs and aspirations.
  • Developing and implementing person-centred support plans to achieve outstanding outcomes.
  • Ensuring client safety through risk assessments and management.
  • Providing exceptional customer service and ensuring a positive experience for clients and referrers.

Mandatory Requirements

  • Valid and current Victorian Driver's Licence.
  • NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain).
  • NDIS Worker Orientation Module.
  • Current First Aid and CPR.

Employment with Everi Pty is subject to satisfactory background checks, including Professional References, Employee Working with Children Check, and NDIS Worker Screening Clearance.