Luxury Hospitality Expert

4 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Job Title:
Customer Journey Architect

About the Role:
The Reservations Manager will lead a passionate team to deliver seamless booking experiences, maximise revenue, and ensure every guest's journey begins with confidence and care. This role involves managing room inventory, rate strategies, and distribution systems to optimise occupancy and revenue.

Key Responsibilities:
Lead the reservations team to deliver exceptional service and accurate bookings across all channels
Manage room inventory, rate strategies, and distribution systems to optimise occupancy and revenue
Collaborate with Sales, Front Office, and Revenue teams to align strategies and drive performance
Monitor and respond to guest enquiries with warmth, professionalism, and attention to detail
Train and mentor team members to uphold luxury standards and Heartist service principles
Analyse booking trends, prepare reports, and contribute to forecasting and budgeting
Ensure compliance with brand standards, policies, and data privacy regulations

Requirements:
Proven experience in hotel reservations or front office leadership
Strong understanding of revenue management, distribution systems, and booking platforms
Excellent communication, organisational, and problem-solving skills
A passion for guest service and a commitment to luxury standards
Ability to lead, motivate, and develop a high-performing team
Full Australian working rights
Flexible availability across a rotating roster, including weekends and public holidays

What We Offer:
Global career pathways
Exclusive Ambassador benefits
Access to industry-renowned training through the Accor Hotels Academy
Professional development opportunities
Career mobility across Accor's global brands

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