Customer Support Professional

4 days ago

Wollongong, New South Wales, Australia beBeeSupport Full time $60,000 - $80,000
Job Overview

We're seeking a Customer Support Professional to join our team in Unanderra. This role will play a critical part in assisting customers with their equipment solutions.

Your responsibilities will include coordinating daily operations, contributing to the achievement of team KPIs, and completing various branch administrative duties.

About the Role

In this fast-paced environment, you'll be working closely with customers, ensuring their needs are met promptly and efficiently. Your strong communication skills and ability to adapt to changing priorities will be essential in delivering exceptional customer service.

As a key member of our team, you'll have opportunities to develop your skills and contribute to the growth and success of our organization.

Key Responsibilities
  • Coordinate daily operations, including equipment deliveries, transfers, pick-ups, repairs & breakdowns.
  • Contribute to the achievement of team KPIs, including customer loyalty and sales revenue.
  • Complete various branch administrative duties, such as generating hire schedules and invoicing.
Required Skills and Qualifications

To succeed in this role, you'll need:

Strong customer service skills and a friendly personality.

Intermediate computer skills (MS Word, MS Excel).

Previous experience in a customer service role and a genuine interest in helping others.

Benefits

You'll enjoy a range of benefits, including:

  • Flexible working arrangements (Monday to Friday).
  • Competitive remuneration.
  • Training and development opportunities.
  • Purchased extra leave program.
  • Discounted hire equipment.
  • A supportive and inclusive team culture.
  • Employee Assistance Program (EAP).
  • Volunteering opportunities through the Coates Foundation.

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