Key Client Liaison Specialist

1 day ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Customer Support Role

This is an exciting opportunity to join our Customer Service team as a dedicated and highly organised Customer Support Consultant. In this role, you will be the key post-sale contact for our Trade clients, ensuring a seamless, premium experience from order confirmation through to delivery and beyond.

With a focus on white-glove service, you will play a pivotal role in communication, coordination, and issue resolution, all while using cutting-edge tools such as AI and CRM systems to enhance visibility and service delivery across the full customer journey.

  • Oversee the full lifecycle of Trade orders, ensuring accuracy in every detail.
  • Proactively communicate with clients to provide updates on deliveries, stock, and service timelines.
  • Resolve post-sale concerns such as damage claims or delivery issues quickly and professionally.
  • Liaise with internal teams – including Customer Service, Despatch, Warehouse, and Showrooms – to prioritise Trade client outcomes.
  • Support the Showroom team with Trade-related follow-ups where needed.
  • Use AI tools and CRM systems to manage customer communication, track open actions, and reduce admin.
  • Maintain a monthly service performance report, identifying trends and improvement opportunities.
About You
  • You bring a background in retail, hospitality, logistics, call centres or front-facing service roles, with a focus on high-volume communication across voice and digital channels.
  • You're confident using systems like Salesforce, Microsoft Dynamics, SAP or similar CRMs – and eager to adopt AI tools that help streamline workflows.
  • You thrive in fast-paced environments, can juggle multiple tasks, and solve problems calmly and efficiently.
  • You have exceptional communication and relationship-building skills, both written and verbal.
  • You're a team player who's adaptable, positive, and driven by a passion for premium customer service.
  • Previous experience in a Trade or Commercial customer service setting is desirable but not essential.
Benefits
  • Daily Perks: freshly brewed coffee from our onsite barista – fuel your day with a perfect cup.
  • Generous Discounts: handsome employee and family & friends discounts on our products.
  • Family First: paid parental leave to support you through all stages of life.
  • Career Growth: be part of a fast-growing, innovative company that values your professional development.
  • Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
  • Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.

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