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Director of Work Environment Excellence

3 weeks ago

Melbourne, Victoria, Australia beBeeWorkplace Full time $90,000 - $120,000
Workplace Experience Director

Create unparalleled work environments. Lead with vision.

We're seeking an accomplished Workplace Experience Director to oversee operations across two locations in central Melbourne. This role entails ensuring seamless day-to-day operations, managing budgets, and fostering a collaborative culture.

Responsibilities include:

  • Leading daily activities, including workspace management, customer service, and events.
  • Mentoring and guiding a team to deliver exceptional services, driving operational excellence, and promoting teamwork and feedback.
  • Providing support to customers from onboarding to resolving concerns and celebrating successes.
  • Collaborating with the Customer Experience team to plan engaging events and community initiatives.
  • Tracking key performance metrics, leading renewal conversations, and assisting the sales team with workspace tours.
  • Managing clubhouse financials, overseeing budgets, and ensuring operational efficiency.
  • Cultivating strong relationships with landlords, contractors, and building management teams to maintain high-quality facilities.
  • Ensuring safe working conditions by implementing effective Occupational Health and Safety practices.
  • Supporting sustainability initiatives through leadership and participation.

Requirements:

  • At least 4 years of experience in customer-facing roles within coworking spaces, hotels, or hospitality-driven settings, with at least 2 years in a leadership capacity.
  • Strong client relationship skills and expertise in developing high-performing teams.
  • Effective problem-solving and critical thinking abilities, along with the ability to remain calm under pressure.
  • Proficiency in budget management, reporting, and day-to-day operational logistics.
  • Excellent communication skills for interacting with various stakeholders.
  • Basic IT and AV troubleshooting knowledge to ensure smooth facility operations.