Credit Policy Specialist

3 days ago

Sydney, New South Wales, Australia Hubstaff blog Full time
Credit Policy Specialist

We are seeking a skilled and motivated Paralegal to join our team at Hubstaff blog. This individual will play a pivotal role in understanding, interpreting, and applying credit policies, ensuring the effective management of active applications, and collaborating with law firms to ensure timely and accurate documentation.

Key Responsibilities:

• Comprehend and apply credit policy requirements to determine eligibility and assess nuances in complex issues.
• Identify potential issues or complications that may escalate to the IC, and flag them in Salesforce (SF) or communicate to the Client Services Manager (CSM) as necessary.

Law Firm Communications:
• Act as the primary point of escalation from the Client Experience (CX) team regarding active applications and the current status of applications.
• Provide clear, concise updates to Law Firms (LFs) about the status, outstanding documents, and next steps, ensuring that LFs understand the process.
• Exercise discretion in escalating matters to the CSM when necessary, while maintaining a deep understanding of the process to handle most issues independently.

Preliminary Review & Analysis:
• Conduct a preliminary review of matters at the "Received" stage to determine which documents are required from Law Firms.
• Identify and assess additional documentation needed when a matter is in court, based on the court's current documentation and process.
• For matters not in court or without available Form 4, request property valuations and title searches based on the information provided by the law firm.

Form 4 Review & Property Documentation:
• Review title searches to identify mortgages and encumbrances, and request relevant information from clients when required.
• Evaluate desktop valuations and request additional valuations or appraisals if minimum credit policy requirements (e.g., two desktop valuations but no CoreLogic or required appraisal) are not met.
• Work closely with the CSM to ensure the accuracy of documentation and assessments by inputting relevant data into summary reports and balance sheets.

Document Validation & Assessment:
• Qualify the validity of key documents such as mortgage statements, valuations, appraisals, and trust account statements in accordance with credit policy requirements.
• Assist in the assessment and verification of documentation to ensure compliance with company policies and regulatory standards.

The ideal candidate will possess strong analytical skills, an ability to communicate confidently, and a proactive approach to identifying and addressing potential issues in the credit process.

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