Customer Success Strategist

2 days ago


Hobart, Tasmania, Australia beBeeInnovation Full time $78,143 - $83,700
Job Description

We are seeking a motivated and results-driven individual to join our team as a Customer Success Strategist. In this role, you will be responsible for establishing and maintaining productive working relationships between stakeholders, Defence personnel, and other key partners.

Your goal will be to provide active representation of customer issues and requirements, develop and execute Customer Engagement Plans, and support targeted liaison and engagement with Defence personnel to enhance their access to capabilities.

This position is located at Anglesea Barracks in Hobart, Tasmania, and requires strong face-to-face customer service skills.

About Our Team

The Directorate of Regional ICT Services acts as the CIOG representative for all products and services delivered to Defence regional bases and sites across Australia and internationally. Our team comprises a mix of Australian Public Service (APS), Australian Defence Force (ADF), and Contracted personnel.

We value diversity, equality, and inclusion, and we welcome applications from individuals who share these values.

Key Requirements

We are looking for individuals with excellent interpersonal skills, who can communicate clearly and with influence. You should also have an appetite for creating positive change in a fast-paced environment, an innovative approach to work, and the ability to harness information to ensure support to strategic direction.

We encourage applicants who are passionate about delivering excellence in customer service and have a strong commitment to customer-centricity.



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