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Senior ServiceNow Implementation Specialist

2 months ago


Canberra, ACT, Australia Leidos Full time
Job Summary

We are seeking a highly skilled Senior ServiceNow Consultant to join our team at Leidos. As a key member of our ServiceNow Platform team, you will be responsible for enhancing the value of our ServiceNow investment through leading improvement initiatives, translating business and technical requirements into effective solutions, and guiding technical governance and best practices.

Key Responsibilities
  • ServiceNow Component Development: Develop, test, and maintain ServiceNow components and workflows, ensuring alignment with business needs and user training.
  • Module Configuration and Integration: Configure modules and design integrations with enterprise applications.
  • Platform Governance and Compliance: Collaborate on platform operating models and ensure solutions are cyber-security compliant and cost-effective.
  • Automation and Data Integration: Drive automation, optimize data integration, and support platform governance.
  • Platform Reliability and Documentation: Work with various teams to manage platform reliability, provide documentation, and mentor colleagues.
  • Stakeholder Engagement: Engage with stakeholders to document requirements, manage tasks, and contribute to project success.
Qualifications
  • ServiceNow Expertise: Minimum 5 years of ServiceNow expertise, with experience in translating business needs into ServiceNow solutions.
  • ServiceNow Certifications: ServiceNow certifications (e.g., Certified Technical Architect or Certified System Administrator) preferred.
  • Education and ITIL Certification: Bachelor's degree in a related field and ITIL Certification highly regarded.
Skills and Experience
  • Technical Proficiency: Technical proficiency in ServiceNow administration, development, or architecture.
  • IT Service Management and Enterprise Infrastructure: Experience in IT Service Management and enterprise infrastructure.
  • Problem-Solving and Communication Skills: Strong problem-solving, documentation, and communication skills.
  • Collaboration and Project Management: Ability to work collaboratively and manage complex projects in a regulated environment.
  • Detail-Oriented and Proactive: You should be detail-oriented, proactive, and capable of delivering scalable and secure solutions.
Additional Requirements

Please note that the successful candidate will be an Australian Citizen with a Baseline or higher level Australian Security Clearance.