HVAC Expertise Specialist

2 weeks ago

Blacktown City Council, Australia beBeeTechnical Full time $80,000 - $95,000

Seeking an experienced professional to fill a mid-senior level Technical Support Technician role.

  • This is a full-time position that involves providing expert assistance to service agents, contractors and consumers in the Australian market.

About the Role

Job Description

The ideal candidate will have a minimum of 5 years' experience in the air conditioning industry and possess high-level knowledge in systems controls and mechanics.

  • Demonstrable HVAC service, diagnostic and commissioning experience.
  • Competency in air conditioning system design technicalities.
  • Solid understanding of system controls and customer service focus.

We are seeking someone who shares our passion for excellence and innovation and can bring their refrigeration tech expertise to the forefront.

Key Responsibilities Include
  • Offering general and technical support for all Temperzone products in the Australian market.
  • Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email or fax.
  • Liaising with service agents, contractors and consumers to ensure seamless support.
  • Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery.
  • Conducting training sessions on Temperzone products—internally and externally—and hosting product seminars as per set schedules.
  • Providing start-up and commissioning assistance, as well as technical investigations for fault finding.
  • Assisting the warranty team with parts or technical inquiries and evaluating service agents.
  • Demonstrating product operations and commissioning processes to installation/service contractors as required.
Required Skills and Qualifications
  • A minimum of 5 years' experience in the air conditioning industry.
  • Demonstrable HVAC service, diagnostic and commissioning experience.
  • High-level knowledge in systems controls and mechanics.
  • Competency in air conditioning system design technicalities.
  • Solid understanding of system controls and customer service focus.
Benefits
  • A supportive and inclusive environment where you can thrive.
  • Ongoing training and professional development opportunities.
  • Stability and growth within a respected, privately owned company.
Others
  • A pre-employment medical check and national police check are required.
  • Applicants must have the right to work in Australia.

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