Risk Management Specialist
2 weeks ago
We are seeking a talented Risk Management Specialist to join our Retail Claims team. In this role, you will be accountable for providing personal and empathic service to clients, assessing life claims in accordance with our claims philosophy and procedures, and liaising with internal and external stakeholders to ensure timely and quality management of claims.
The successful candidate will have demonstrated experience in managing similar cases involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claims. They will possess excellent communication skills, the ability to build rapport and empathy with customers during difficult times, and a passion for delivering exceptional customer service.
In this role, you will:
- Manage a portfolio of claims end-to-end
- Liaise with key stakeholders to deliver timely outcomes for customers
- Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
- Provide exceptional customer service, including management of claims, communication and inquiries
- Liaise with internal and external stakeholders to ensure the timely and quality management of claims
To succeed in this role, you will need to have a strong understanding of our claims procedures, policy wording, and authority limits. You will also need to be able to work independently, think critically, and make sound decisions.
Required Skills and QualificationsWe are looking for a highly motivated and organized individual with the following skills and qualifications:
- Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claims
- Retail, Group or Direct claims case management experience - highly desired
- Ability to build rapport and empathy with customers during difficult times
- Possession of a relevant qualification, such as a degree in a related field
We offer a competitive salary package, including an estimated $80,000 per year, plus superannuation and other benefits. We also offer opportunities for professional development and career advancement, as well as a supportive and inclusive work environment.
Additional InformationAt TAL Services Limited, we are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe that our employees are our greatest asset, and we strive to provide them with the tools and resources they need to succeed in their roles. If you are passionate about risk management and customer service, and are looking for a challenging and rewarding career opportunity, please apply now.
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