
Senior Service Desk Engineer
1 day ago
Starboard IT is a leading provider of managed and professional IT services. We work closely with our clients to understand their needs and deliver expert IT solutions.
The Technical Support Specialist provides high-quality technical support to our clients, ensuring excellent customer service and continuous improvement of our service desk.
This role involves providing technical assistance, mentoring junior team members, handling complex tickets, and leading technical projects.
- Final escalation point for critical or complex technical issues
- Lead root cause analysis and implement preventative measures
- Provide technical direction and resource coordination
- Manage and maintain high-availability systems and infrastructure
- Resolve service desk tickets, including complex and L3 escalations
- Respond promptly to technical issues and requests
- Guide and support IT support staff in resolving issues
- Analyze and optimize system performance
Requirements:
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