Service Desk Analyst

2 weeks ago

Melbourne, Victoria, Australia Talent Full time

1 week ago Be among the first 25 applicants

This range is provided by Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$38.00/hr - A$38.00/hr

Direct message the job poster from Talent

Connecting top-tier talent to the Victorian Government's Corporate Services sector

The Role

A leading telecommunications organisation is seeking a Service Desk Analyst for a 12-month contract, based in Melbourne's eastern suburbs. This is a fantastic opportunity for early-career IT professionals or graduates with 1+ years' helpdesk experience and foundational networking knowledge.

You'll join a 24/7 shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with 2-3 weeks of comprehensive training.

Responsibilities

  • Provide first-line technical support for critical infrastructure.
  • Monitor alerts and respond to incidents in line with SLAs.
  • Escalate unresolved issues and follow through to resolution.
  • Document incidents and contribute to a central knowledge base.

About You

  • 1+ year experience in a service desk, helpdesk or NOC setting.
  • Excellent communication skills and a calm, customer-first approach.
  • Knowledge of networking fundamentals and ITIL practices.
  • Comfortable with shift work, including weekends and nights.
  • Certificate, diploma, or degree in IT or related field preferred.

If this sounds like you, please apply or email Ahmad at ahmad.jahfar@talentinternational.com

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeContract
Job function
  • Job functionCustomer Service, Engineering, and Information Technology
  • IndustriesRadio and Television Broadcasting, Telecommunications Carriers, and Wireless Services

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