Service Desk Engineer

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $65,000 - $85,000

Expertise in providing high-quality support is crucial for our organization, and we're looking for a skilled Technical Support Specialist to bridge the gap between our teams.

Key Responsibilities
  • We require a candidate with strong technical capabilities and excellent customer service skills to handle complex issues and provide timely resolutions.
  • The selected individual will act as an escalation point for less experienced engineers, offering guidance and resolving issues they cannot complete.
  • Ownership of support tickets from initiation to closure, with the ability to escalate to senior engineers when necessary.
  • Responsibilities include managing and troubleshooting Active Directory, DNS, DHCP, and Group Policy systems.
  • Maintaining and monitoring backups, ensuring restoration processes are thoroughly tested and functional.
  • Responding to security alerts and adhering to established protocols to ensure client security.
  • Performing basic network troubleshooting, including cable tracing, switch, firewall checks, and VPN support.
  • Supporting endpoints using RMM tools and other remote technologies.
About You

As a proactive problem-solver, you should be comfortable working independently but also value teamwork.

Requirements
  • Minimum 5 years of experience in a service desk or MSP environment.
  • Strong background in supporting Microsoft 365 environments, including Intune.
  • A good understanding of Windows desktop and server environments.
  • Familiarity with backup platforms and endpoint protection solutions.
  • Intermediate networking knowledge, including VPNs, DNS, DHCP, VLANs, and basic firewall rules.
  • Experience working with RMM and PSA platforms.
  • Excellent verbal and written communication skills.
  • Strong documentation habits and ability to follow ITIL-aligned processes.
  • Ability to work in a hybrid environment.

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