Hardware Escalations Engineer

4 weeks ago


North Sydney Council, Australia Amazon Corporate Services Pty Ltd Full time

About the Role

We are seeking a highly skilled Hardware Escalations Engineer to join our AWS Data Center Operations Strategic Engineering team. This is an exciting opportunity for a talented individual to work on complex hardware issues and drive operational efficiency improvements across our global data center fleet.

As a Hardware Escalations Engineer, you will be responsible for troubleshooting, diagnosing, and supporting massive distributed AWS systems. You will be a point of escalation for complex issues, working closely with various service owners and hardware design teams to collaborate on hardware issues within the fleet.

You will drive the team to improve operational efficiency for all services through root cause analysis, trend analysis, and the identification and development of SLA metrics, monitors, procedures, tools, and documentation. Your expertise in scripting modern programming languages, Unix, and technical support experience will be essential in driving solutions to complex hardware issues.

In this role, you will have the opportunity to:

  • Develop tools to identify and remediate hardware issues
  • Drive operational efficiency improvements over the hardware fleet
  • Initiate service improvements in the production environment
  • Handle and troubleshoot support incidents within SLA's
  • Assist in developing methods for incident reduction
  • Monitor various data sources for unidentified fleet issues
  • Participate in on-call rotation and provide after-hours support
  • Collaborate with engineering teams to resolve customer issues

About Us

AWS values diverse experiences and encourages candidates from diverse backgrounds to apply. If your career has not followed a traditional path or includes alternative experiences, we invite you to apply. At AWS, we believe that everyone should have access to the same opportunities and resources to succeed.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses around the world.

Salary

The estimated salary for this role is $140,000 per annum, based on industry standards and location.



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