Escalation Manager, Tableau

3 weeks ago

Sydney, Australia Salesforce Full time

Job Category

Operations

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

We are searching for a strong incident leader to join our Global Critical Incident Center and drive technical customer problems to resolution.

The Escalations Manager (Tableau), is a highly customer-focused, operational leader responsible for flawlessly implementing world-class, critical escalation response with a high sense of urgency.

As a Customer Success Group and Critical Incident Center team member, excellent technical knowledge of complex SaaS systems and deep experience leading the internal and external rapid response to complex matters is key to the role. You will play a crucial role to manage high severity and executive-level customer issues by collaborating and partnering with the entire organization to achieve a resolution. It is both a technically competent and business-oriented role.

Key Responsibilities:

- Ensure the flawless execution of the executive escalation incident resolution process, with transparent communication that drives very high internal/external customer satisfaction levels.
- Lead cross-functional post-incident process reviews to ensure continuous improvement of operations and execution with a goal to minimizing or preventing future escalations.
- Closely partner with Infrastructure, Engineering, Operations, Technical Support, Customer Success, and Sales leadership to ensure alignment across the business.
- Represents CSG as the initial single on-point contact for any confirmed or potential escalation raised by any individual within the organization and ensures interested parties and executives are alerted via an internal executive-facing Slack channel.
- Cross collaborate with teams within the Critical Incident Center to ensure the proper handoff and smooth transition between teams.
- Build a network of contacts across the organization to understand the roles and responsibilities of groups that to bring in to solve an escalation.

What You’ll Be Doing:

- You will work primarily with enterprise customers of Tableau Server and Tableau Cloud products, proactively assisting them with post-sales installation, configuration and set up tasks, or customers of Tableau products, proactively assisting them with post-sales installation, data connectivity, performance and analysis of data
- Prioritize customer cases and company projects effectively, communicating priorities and plans to management.

Minimum Requirements:

- Experience in a technical support environment, handling highly complex issues.
- Demonstrated capability managing, coordinating, and ensuring resolution on executive-facing escalations.
- Incident management experience
- Managing, troubleshooting, or administering Tableau products or equivalent BI tool/software
- Outstanding communication skills at the c-level: Both written and verbal communications
- Deep experience leading and responding to complex critical incidents
- Practical experience managing multiple support teams, with a strong knowledge of all technical support functions and related engineering responsibilities.

Specific Skills:

- Advanced > Expert Tableau Product Experience: Tableau Server, Tableau Desktop, Tableau Cloud, and other Tableau product offerings or equivalent technology
- Solid understanding of relational databases; Deep understanding of Windows and Linux, networking, server setup and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, reverse proxy servers, and web servers.
- Superb Communication & Emotional Intelligence skills vital to navigating internal & external collaborators, executives, and leading decision makers
- Customer-centric attitude and focus on providing best-in-class service for customers and collaborators.
- Implements with a high level of operational urgency to maintain calm and work closely with a team and stakeholders during a critical situation.
- Ability to lead and drive resolution remotely as an incident commander with excellent executive communications and collaboration abilities
- LI-Y

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited h

  • Escalation Manager, Tableau

    5 days ago

    Sydney, New South Wales, Australia Salesforce Full time

    Job CategoryOperationsJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Tableau - Sales Strategy Manager

    4 weeks ago

    Sydney, Australia Tableau Full time

    Job Category Sales Job Details - Role: Tableau - Sales Strategy Manager_ - Location: Sydney, NSW, AUSTRALIA_ - Basis: Full Time_ About Tableau, a Salesforce company Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global...

  • Tableau Site Administrator

    2 months ago

    Sydney, Australia CareCone Australia Full time

    **ole: Tableau Site Administrator** **Location: Brisbane, Sydney, Melbourne** **Roles & Responsibilities**: - Responsibilities include installation, configuration and administration of Tableau Server. - Responsible for maintaining all existing environments that includes code deployment, monitoring, user access and setting up security for the business...

  • Business Development Representative

    3 weeks ago

    Sydney, Australia Tableau Full time

    Job Category Sales Job Details - What You’ll Be Doing Some of the things you’ll be doing include - Generate new business opportunities to fuel the sales Pipeline for our products across the Commercial and Enterprise space. - Create and prioritize strategic target account lists in Australia and New Zealand. - Consistently meet or exceed monthly sales...

  • Business Development Representative

    5 days ago

    Sydney, New South Wales, Australia Tableau Full time

    Job CategorySalesJob Details What You'll Be DoingSome of the things you'll be doing include Generate new business opportunities to fuel the sales Pipeline for our products across the Commercial and Enterprise space. Create and prioritize strategic target account lists in Australia and New Zealand. Consistently meet or exceed monthly sales targets/quotas....

  • Manager, Escalation Management

    4 weeks ago

    Sydney, Australia MongoDB Full time

    We have an incredible opportunity for a transformational leader to join the MongoDB Technical Services team, leading the escalation management function for APAC. This will be a player-coach role that oversees the team that ensures our customers and prospects are able to successfully run MongoDB at scale and helps them navigate any “bumps in the road”...

  • Manager, Escalation Management

    3 weeks ago

    Sydney, Australia MongoDB Full time

    We have an incredible opportunity for a transformational leader to join the MongoDB Technical Services team, leading the escalation management function for APAC. This will be a player-coach role that oversees the team that ensures our customers and prospects are able to successfully run MongoDB at scale and helps them navigate any “bumps in the road”...

  • Tableau Administrator

    2 months ago

    Sydney, Australia Acira Consultancy Pty Ltd Full time

    Configure and maintain Tableau Server Software Layer - System Administration (includes site creation, server maintenance/Upgrades/patches). - Change management including software, hardware upgrades, patches - Monitor server activity/usage statistics to identify possible performance issues/enhancements - Performance tuning / Server management of tableau...

  • Manager, Escalation Management

    7 days ago

    Sydney Central Business District, Australia MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Account Executive

    3 weeks ago

    Sydney, Australia Tableau Full time

    Job Category Sales Job Details Working at Salesforce isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs. What you’ll be doing We're currently recruiting for an Account...

  • Account Executive

    5 days ago

    Sydney, New South Wales, Australia Tableau Full time

    Job CategorySalesJob DetailsWorking at Salesforce isn't all about selling. It's also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs.What you'll be doingWe're currently recruiting for an Account Executive who'll be...

  • Escalation Manager

    4 weeks ago

    Sydney, Australia MongoDB Full time

    The worldwide data management software market is massive (IDC forecasts it to be $137.6 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront...

  • Escalation Manager

    19 hours ago

    Sydney, Australia MongoDB Full time

    The worldwide data management software market is massive (IDC forecasts it to be $137.6 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront...

  • Escalation Manager

    5 days ago

    Sydney, New South Wales, Australia MongoDB Full time

    The worldwide data management software market is massive (IDC forecasts it to be $137.6 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...

  • Tableau - Sales Strategy Manager

    4 weeks ago

    Sydney, Australia Salesforce Full time

    **Job Category **:Sales **Job Details**: **_Role: Tableau - Sales Strategy Manager _** **_Location: Sydney, NSW, AUSTRALIA _** **_Basis: Full Time _** **About Tableau, a Salesforce company **Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across...

  • Tableau - Sales Strategy Manager

    5 days ago

    Sydney, New South Wales, Australia Salesforce Full time

    Job Category :SalesJob Details:_Role: Tableau - Sales Strategy Manager __Location: Sydney, NSW, AUSTRALIA __Basis: Full Time _**About Tableau, a Salesforce company**Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global...

  • Tableau Visualisation Analyst

    5 days ago

    Sydney Olympic Park, Australia Talent Insights Group Full time

    Major Australian enterprise - Contract Opportunity - Initial Six-month Contract - view to Permanent - Growth and Career Development Opportunities **Jnr-Mid - level Data Analyst (Tableau) - Urgent Requirement** - **Sydney Northwest location **/WFH Flexibility - **Contract Opportunity - Initial Six-month Contract - **view to Permanent - Join a collaborative,...

  • Enterprise Account Executive Tableau

    2 weeks ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Regional Vice President, Sales

    3 weeks ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Tableau, a Salesforce company** Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau’s intuitive...

  • Regional Vice President, Sales

    2 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Tableau, a Salesforce company** Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau’s intuitive...