Front Office Team Lead

3 weeks ago

Mackay, Queensland, Australia Oaks Hotels Full time
Job Title: Front Office Manager

We are seeking an experienced and professional Front Office Manager to lead our Front Office team at Oaks Mackay Carlyle Suites.

Key Responsibilities:
  • Provide exceptional guest welcoming experiences by demonstrating a commitment to service excellence and maintaining front office and reception operational standards.
  • Meet guests and customers upon arrival and ensure they are settled in their rooms.
  • Maintain professional, open, and honest communication to assist guests and make accurate bookings.
  • Guide and support the team in providing outstanding guest welcoming and experiences.
  • Ensure all daily tasks are completed accurately and in a timely manner.
  • Resolve and respond to guest complaints in a timely and professional manner.
  • Maintain accurate guest accounts and assist with daily reporting.
  • Effectively manage team rosters to meet budgets.
  • Support the Hotel Manager with recruitment.
Requirements:
  • Minimum 2+ years of experience at a supervisor level within a hotel environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of trust accounting.
  • A passion for delivering exceptional, proactive customer service.
  • Excellent written and verbal communication skills.
  • Availability to work a variety of shifts, including weekends and public holidays if required.
Benefits:
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave including Birthday and Study leave.
  • Educational financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
  • Discount on Furniture.
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
  • Wellbeing programs with Uprise (EAP).
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

We will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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