
Senior Customer Experience Manager
1 day ago
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our customer service operations.
- Key Responsibilities:
- Lead, mentor, and motivate a team of customer service specialists.
- Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Strategic Initiatives:
- Develop, implement, and regularly review customer service policies, programs, and procedures.
- Analyse key performance metrics to drive operational efficiency within the customer service centre.
- Customer Engagement:
- Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction.
- Act as a key point of contact for escalated customer issues.
Requirements:
- A minimum of 1+ years of experience in a customer service management or team leadership role.
- Proven Bachelor Degree or Equivalent.
- Proven experience in developing and implementing customer service procedures.
What We Offer:
- A challenging role with opportunities for growth and development.
- A dynamic and supportive team environment.
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