Luxury Cinema Venue Manager

Job Title: Gold Class Manager

A hands-on role managing the day-to-day operations of a luxury cinema venue.

Key Responsibilities:

• Monitor and enhance guest service activities to deliver exceptional customer experiences.
• Oversee the operation of kitchen and bar facilities, ensuring efficient service counter areas.
• Collaborate with suppliers to order stock in line with predetermined PAR levels.
• Maintain adequate stock levels to meet business demands.
• Liaise with suppliers on quality issues and ensure timely receipt of goods.
• Ensure the luxurious presentation of the cinema venue meets company standards.
• Implement and maintain effective food and beverage systems.
• Communicate closely with Sales Executives regarding events and maximize revenue opportunities.
• Provide a safe working environment by ensuring all team members are aware of safety equipment and emergency procedures.
• Facilitate safe work behaviors and promote a positive workplace culture.
• Ensure all equipment and log books are up-to-date and accurately maintained.
• Maintain high standards of kitchen cleanliness and hygiene, adhering to HACCP guidelines.
• Adhere to responsible service of alcohol practices and follow established house policies.
• Ensure the cinema venue is open/closed according to established procedures and operates efficiently.
• Maintain the cleanliness and tidiness of surrounding areas and supervise regular checks.
• Ensure all equipment in the cinema venue is operating effectively, clean, and well-presented, with regular servicing.
• Comply with audit checklists and complete any necessary documentation.
• Hold current Senior First Aid Certification.

Team Management:

• Effectively manage priorities and commitments, as well as manage other staff where necessary.
• Train and motivate team members as part of the management team.
• Provide leadership to team members, offering clear directions and instructions to maintain smooth operations.
• Ensure all team members have an acceptable level of product knowledge.
• Conduct regular performance appraisals with team members to acknowledge good performance and nurture career development.
• Participate in staff meetings and provide guidance when required.

Revenue and Financial Responsibility:

• Contribute to meeting revenue and expense targets for the cinema venue.
• Maximize sales through process and product knowledge, promoting revenue growth.
• Assist in maximizing revenue and yield per patron, maintaining a profitable business model.
• Accurately handle cash transactions and conduct regular audits to ensure financial integrity.
• Optimize COGS levels, adhering to predetermined targets.
• Review and resolve stock-related issues, analyzing wastage and ullage patterns.
• Communicate stocktake results with management and relevant departments.
• Develop a deep understanding of gross profit percentages, COGS, and sales mix.
• Ensure accurate reporting and dissemination of financial information to stakeholders.

Guest Focus:

• Foster a strong focus on delivering exceptional guest service, striving to exceed expectations.
• Ensure employees are aligned with guest expectations for a premium cinema experience.
• Actively engage in hosting and managing guest flow, responding to feedback and concerns.
• Gather guest feedback, identifying patterns and trends to inform improvements and retention strategies.
• Create a dynamic, welcoming environment that enhances the overall cinema experience.

Required Skills and Qualifications:

• Completion of Grade 10 English and Maths.
• Strong interpersonal skills, with the ability to build relationships and communicate effectively.
• Excellent analytical and decision-making skills, with a drive for results.
• Leadership and coaching abilities, with a talent for developing and motivating team members.
• Strong planning and organizational skills, with a focus on achieving goals and objectives.
• Proficiency in computer software, with above-average literacy skills.
• RSA/First Aid certification, with additional qualifications in hospitality or business advantageous.

Additional Benefits:

• Potential for career advancement, including F&B Manager, Duty Manager, Trainee Manager, and Assistant Manager roles.
• Competitive salary and benefits package.
• Ongoing training and development opportunities.

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