Technical Solutions Specialist

1 week ago

Sydney, New South Wales, Australia beBeeSolutions Full time $120,000 - $160,000

Job Description

We are seeking a skilled Technical Solutions Specialist to partner closely with our customers, providing trusted technical advice and guidance throughout the customer lifecycle. As a key member of our team, you will be responsible for designing and delivering technical solutions that drive adoption and growth for our customers.

Your Key Responsibilities:

  • Act as a trusted advisor to aligned accounts, technical teams, and business stakeholders, guiding them through a value realization journey aligned to their strategic priorities.
  • Influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills.
  • Guide customers through the implementation of software products or solutions in large and dynamic enterprise companies, leveraging your expertise in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
  • Demonstrate the business value of our solutions in solving the customer's business problems and driving their target outcomes.
  • Regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
  • Seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions.
  • Collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey.
  • Offer authoritative guidance on DevOps concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.

Required Skills and Qualifications

  • Experience: 2-3 years in a Technical Pre-Sales / Sales Engineering or Professional Services role in a large & dynamic enterprise environment.
  • Technical Expertise: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
  • Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences.
  • Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions.
  • Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success.

Benefits

  • Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio is a plus.
  • Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
  • Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.

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