Technical Solutions Specialist
2 days ago
We are seeking a highly skilled and proactive Technical Solutions Specialist to join our team. In this role, you will support our account managers, system integrators, and resellers by providing technical assistance and guidance on our products.
This is an exciting opportunity to work with cutting-edge technology and contribute to the success of our customers. As a Technical Solutions Specialist, you will be responsible for communicating effectively with clients and engineers, assessing equipment needs, and determining system requirements.
Responsibilities- Supporting the regional team by facilitating the introduction of ICT products;
- Conferring with clients and engineers to assess equipment needs and determine system requirements;
- Maintaining knowledge of industry trends and client needs and communicating information to internal stakeholders;
- Building proof of concept solutions;
- Resolving technical challenges identified in field operations;
- Collaborating with internal stakeholders to manage SLAs;
- Performing evaluation, benchmarking, and optimization of IT equipment;
- Reporting technical information to HQ for product and software support improvements;
- Preparing and attending regular service review meetings with account management teams and commercial clients;
- Establishing training materials, agenda, and conducting technical training for clients;
- Performing other work-related duties as assigned.
- Knowledge and understanding of IT hardware solutions is essential;
- Microsoft and Google deployment services (autopilot, pre-deployment, zero-touch enrollment, DFCI, SCCM package customization and verification)
- Intune management (device and app management, policy deployment, endpoint security, etc)
- Windows SOE/MOE customization and verification
- Absolute persistence 2.0 in UEFI
- BIOS management and firmware updates
- Other technical solutions
- 5+ years' experience in IT help desk, MSP, IT administration, or hardware repair;
- Product demonstrations: delivered detailed product demonstrations to potential clients, highlighting key features and benefits;
- Customer training: conducted training sessions and workshops for customers to enhance their understanding and usage of products;
- Technical support: provided on-site and remote technical support to customers, ensuring successful implementation and integration of company products;
- Feedback collection: gathered customer feedback and communicated it to the product development and service teams to drive continuous improvement;
- Documentation: created and maintained technical documentation, including user manuals, installation guides, and troubleshooting procedures;
- Proof of concept solutions;
- Excellent written and verbal communication skills are required;
- Australian citizen or permanent resident with unlimited working rights within Australia;
- No recruitment agency please.
An attractive package will be offered for the most suitable candidate and high performance will be rewarded accordingly.
Only short-listed candidates will be contacted.
Additional Information- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology
- Industries: Computer Hardware Manufacturing
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