Service Delivery Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $35,000 - $35,700

About the Position:

We are seeking a Service Delivery Expert to provide exceptional support to our customers. Key responsibilities include:

  • Delivering consistent, empathetic, and timely services to clients
  • Ensuring a coordinated approach to client matters by working closely with team members
  • Actively listening to client concerns and enquiries, and resolving issues across business streams
  • Utilizing systems and processes to support client matter management and suggesting improvements
  • Escalating complex matters and substantial complaints to senior staff as required

About You:

  • Basic computer and telephony skills
  • Financial exposure, preferably in an insurance background
  • Excellent written and verbal communication skills
  • 2 years experience in a call center environment

About Our Team:

You will be joining a high-performing team within a leading NSW Government agency. The team strives to deliver outstanding work to help residents of NSW.

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