Service Operations Specialist
4 weeks ago
We are seeking a highly skilled Service Operations Specialist to join our team at Penske Select Australia.
Key Responsibilities- Provide exceptional customer service by proactively communicating with workshop customers, taking bookings, and advising on progress and estimated finish times.
- Offer accurate quotes to customers and provide timely follow-up to ensure satisfaction.
- Process invoices efficiently upon job completion.
- Respond promptly to phone queries in a fast and efficient manner.
- Work collaboratively with workshop staff to maintain high standards of customer care.
- Monitor technician workloads to ensure repair and service timeframes are met, while maintaining productivity and efficiency targets.
- Partner with the Service Manager and Technicians to manage WIP (work in progress) and increase efficiencies.
To succeed in this role, you will have:
- A passion for providing service advice and solutions, delivering excellent customer service.
- Prior experience in On-Highway Customer Service is an advantage but not essential. We offer fantastic training opportunities.
- Strong communication skills, both written and verbal, with a knack for building personal connections.
- Thorough attention to detail, enabling you to work unsupervised in a fast-paced environment.
Penske Select Australia is the leading destination for pre-owned premium cars and specialises in Holden service and repair. Our commitment to safety, technical, and leadership training ensures our employees have everything they need to excel.
Why Join Us?- Competitive remuneration package.
- Accredited Training & Development programs.
- A business commitment to providing the highest levels of safety, technical, and leadership training.
- Employee Assistance Program.
We strive to be ambitious and believe our people are at the heart of our success. Join us in creating a positive and inclusive work environment.
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