Senior Director of Student Services

18 hours ago

Sydney, New South Wales, Australia beBeeStudent Full time $142,818 - $168,766

Job Title: Senior Director of Student Services

The University is seeking a Senior Director of Student Services to lead the Student Services domain within the Division of Academic Affairs. This senior leadership position reports directly to the Provost and plays a crucial role in fostering a student-centered approach, promoting service innovation, and ensuring compliance with regulatory requirements.

  • Provide strategic direction for the Student Services pillar, aligning its goals with the Education Portfolio's objectives and fostering a high-performance culture focused on student success.
  • Exercise delegated authority to make significant autonomous decisions, ensuring alignment across internal and external policies and practices.
  • Oversee a broad range of Registrar functions, consulting with the Provost as needed.
  • Lead optimization of business processes for quality, efficiency, and student satisfaction, ensuring effective resolution of issues and compliance.
  • Ensure compliance with higher education regulations, standards, and governance frameworks, conducting internal audits and reviews as required.

Key Responsibilities: The Senior Director of Student Services will have responsibility for leading and managing the Student Services domain, including:

  • Strategic planning and direction
  • Operational management
  • Leadership and development of staff
  • Financial management
  • Compliance and risk management

About You: To be successful in this role, you will need to have:

  • Proven ability to lead large teams and manage complex projects in a dynamic environment.
  • In-depth knowledge of higher education policies, regulations, and governance frameworks.
  • Demonstrated commitment to student success and service excellence.
  • Strong analytical, communication, and interpersonal skills, with the ability to influence and collaborate with a wide range of stakeholders.

Requirements: Applicants should have:

  • Extensive leadership experience in higher education administration, with a strong track record of managing student services at scale.
  • Demonstrated experience in exercising delegations of authority and making timely decisions in relation to student and administration matters within a complex regulatory environment.
  • Experience in business optimisation, transformation, and innovation within a large, complex organisation.

What We Offer: As a member of our team, you will have access to professional development opportunities and a supportive work environment that values diversity, inclusion, and employee well-being.

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