Immersive Experience Leader

3 days ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $29,330 - $36,090
Immersive Experience Leader

Deliver exceptional guest experiences and contribute to the smooth operation of our leading immersive escape room venue.

As a key member of our team, you will play a vital role in ensuring our guests have an unforgettable experience. This position combines customer-focused duties with managerial responsibilities such as staff support, scheduling, and venue maintenance.

Key Responsibilities:

  • Customer Service: Welcome and assist guests, address enquiries and concerns, and ensure 100% satisfaction throughout their visit.
  • Game Setup and Supervision: Brief, supervise, and support guests during their escape room experiences, and reset rooms accurately and efficiently after each group.
  • Room Maintenance: Maintain cleanliness and organisation in workspaces and escape rooms, quickly troubleshoot and adjust room setups as necessary.

Assistant Manager Duties:

  • Staff Support and Management: Assist with hiring, training, and developing team members to deliver exceptional customer experiences.
  • Scheduling and Rostering: Manage rosters to ensure efficient coverage during operational hours, taking into account peak times and staff availability.
  • Operational Oversight: Conduct quality checks for room setups, address operational issues, and support the overall upkeep of the venue, including minor maintenance.
  • Administrative Tasks: Handle daily reporting, stock inventory management, and assist with staff performance reviews.
  • Team Collaboration: Work closely with the venue manager to ensure smooth operation, propose improvements, and maintain team morale.

Required Skills and Qualifications:

  • Experience: Prior experience in a supervisory role, preferably within the entertainment, hospitality, or customer service industries.
  • Communication: Strong verbal and written communication skills, with a friendly and professional demeanour.
  • Organisation and Time Management: Highly organised with excellent multitasking abilities; capable of prioritising and managing tasks under pressure.
  • Problem-Solving: Quick-thinking with the ability to adapt and troubleshoot effectively during unexpected situations.
  • Technical Proficiency: Comfortable with Microsoft Office, Google Suite, and online scheduling tools.
  • Flexibility and Leadership: Able to work evenings and weekends, with a proactive and supportive approach to team management.

Why Join Our Team?

  • Dynamic Environment: Enjoy an engaging work setting where no two days are the same.
  • Growth Opportunities: Gain experience in both operational and management roles, with room for career advancement.
  • Supportive Team Culture: Work alongside a passionate team committed to delivering excellence and creating memorable experiences for our customers.

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