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Delivery Experience Lead

1 week ago

Sydney, New South Wales, Australia ANC Delivers Full time

In this pivotal role, you will lead our delivery experience and allocation teams, ensuring seamless operation of daily delivery activities, optimal resource allocation, and uncompromised service quality.

A true leader who excels in high-pressure situations and prioritises customer-centricity will excel in this position. You will drive process improvements, implement efficient strategies, and foster collaboration across departments to achieve outstanding customer results.

Responsibilities
  • Direct the Allocation team to achieve maximum efficiency in route optimisation and timely deliveries.
  • Develop and execute plans to increase operational performance and customer satisfaction.
  • Ensure effective resolution of operational challenges through the Delivery Experience processes.
  • Manage day-to-day finances, including workforce planning, resource allocation, and cost control.
  • Maintain open communication with cross-functional teams to advance business objectives and customer experiences.

To succeed in this critical position, you must have extensive experience (5-10 years) in logistics and operations leadership, coupled with superior leadership and analytical skills. ANC Delivers offers a stimulating work environment that encourages teamwork, innovation, and customer-centric approaches.